Help for customers at THE BNI Call Center : GettyRecipes

Use BNI Call Center quickly to solve banking problems

To get information related to bank accounts, account holders have access to BNI call centers.Based on a strong foundation that has been founded for decades, BNI strives to serve and maintain customer satisfaction by providing the best services at all times.

Commitment to providing the best services for customers is always maintained so they can continue to provide innovation and development in service facilities. The choice of services, products and assistance is aimed at facilitating customer transactions, BNI strives to meet all customer needs.

When faced with problems with savings accounts or other bank products, the solution taken is to go directly to the branch office. In addition to these methods, you can also use the online service or call the hotline.   The BNI call center can be used to ask for quick help when pressing a button.

This assistance service is a solution to overcome banking problems related to all customer transactions.  The existence of one stops one solution is the fruit of decades of experience serving the needs of Indonesian banks. Information on bank products such as savings accounts, loans, telephone banks, to consult.

You can use a hotline, a fax or an email.  Please ask questions or complain about the problem, experienced and friendly customer service will provide as much assistance as possible.Want to know more about this service, please refer to the following description:

BNI Call Center Intended for Customers

There are still many who are reluctant to use the central telephone service  because they think the service will take time to get them to like to queue up at the branch office;some people just think that only important customers have access to this information and assistance, when this is not the case.

All account holders have the same right to use the service because it is intended for all customers. Both individuals and organizations can be used. Active customers with accounts and debit cards can use this assistance service when they have questions or face problems.

Both issues with savings accounts, debit and credit card disruption, or facilities such as the Internet and mobile banking. Even recurring issues such as forgetting passwords, can complain to call centres and will be helped to deal with them immediately.  Additional  BNI call center services  are accessible by:

  1. The owner or account holder has an ATM card (debit) with it.
  2. Customers are listed on the list of telephone banking service members. Customers have signed up for their mobile phone numbers for bank transactions.
  3. Customers who hold credit cards.
  4. Special account holders of institutions or business entities such as Taplus Bisnis, Giro etc
  5. The holder of power over the accounting of an institution or a business entity.

Therefore, it feels comfortable to use the help center’s services, because all account holders have the same rights to access. If you really need help and have questions about your savings account, debit card or credit card, i-banking, m-banking, or other facilities, please call the 24-hour hotline.

Help for customers at THE BNI Call Center

As mentioned above, having a center for assistance and information can help find ways to solve your bank’s problems. Being a relationship between a customer and a bank is the main function of the 24-hour  hotline; in addition to obtaining information related to your account, other services are accessible, such as:

  1. Report severance of debit cards or credit cards, including blocking.
  2. Change or set the pin of a phone banking site.
  3. Blocking both debit and credit cards
  4. Know various BNI product information such as accounts, current accounts, deposits, loans, and so on.
  5. Find information about credit card facilities and features.
  6. Balance information and the last five transactions.
  7. Transfer money between fellow accounts at the BNI and between banks.
  8. Money transfers from banks using rtgs services.
  9. Payment of fees such as credit card statements or payment of fees.
  10. Request information about credit card transactions.

Those are some of the help you can get by accessing the BNI call center.   24-hour fast access can provide assistance to customers at any time, even being able to provide assistance with your financial and business planning.The service is provided free of charge with friendly services and information.

A one-time help center service is really useful for customers because it is available all the time. However,  using this call center service has to be done smartly; use it when you really need it, because to access the hotline you often have to wait in line  .

How to contact BNI Call Center Service?

An account holder who is experiencing banking problems or wants information can use a landline or mobile phone 1500046 or (021) 30500046 for help.  You can use this phone number from home or abroad. The problem of collecting the tariffs according to the operator used.

The phone line is not the only way to use the help desk, you can fax to (021) 25541203 or send an electronic email to   Use email subjects according to your problems and describe well and clearly the problem at hand.

Visit the page to access assistance through other hotlines provided by the BNI.  Take advantage of the BNI call center  quickly when using the hotline service.   There’s no need to wait for the automatic message to be completed, you can choose immediately. The following will save reporting time and speed up the correction:

  1. Call the available hotline, after hearing the operator’s voice rule 0 to 1 when you want to get information about the savings account. 0 to 2  normal credit card information. 0 – 3 credit card information. 0 – 5 currency and interest rate information. 0 – 6 info on credit card properties and facilities.
  2. Rule 1 if you want to use English. Use 1 to 1 key to access balance information. 1 – 2 -1 access data on the last 5 transactions of the month.
  3. Rules 2 – 1 for card enforcement and debit reporting or credit card losses.
  4. Rule 3 to 1 to change pins and 3 to 2 pin service reset. 3 – 1 – 1 when you want to pay your credit card bills .

Operators will ask for debit card numbers before they can access the bank’s product information. Meanwhile, in the report, questions such as the account number, the biological mother’s name, and the final balance (not specifically the recall period). After answering these questions, the request will be processed.

BENEFITS OF BNI CALL CENTER for account holders

The ease of getting information and helping to deal with the problem is provided in the interests of the customer. Because The Bank of Negara Indonesia tries to help account holders get information and become a helper in finding solutions to the transactions that go on.

Easy and fast access will enable customers to eliminate concerns about saving money, paying off loans, easy tracking savings accounts, and providing a sense of security when making investments. Friendly and polite services can also solve customer concerns when faced with problems.

In addition to services related to banking products, you can access assistance services related to financial planning, making deposits, short-term investments, loan applications, mutual funds, interest rates and other services by contacting onestop one solution  center from BNI.

As a state financial institution with a mandate to help people’s welfare, bnI always tries to keep customers getting the best service.  Direct services through the help line can be accessed by all customers. Specifically, the BNI call center serves various information related to bank accounts and provides solutions if problems arise.

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