The Gojek call center becomes the solution and the key to its great success
The Gojek call center plays an important role in the rapid progress of one of the companies, which is growing in this digital era. An increasingly advanced and developing era leads to the modern and complex development of all technologies in the world, as one of the factors that many start-up-type companies can grow rapidly.
Armed with the convenience of consumers and the wider community from the point of view of service providers or delivery services related to transport, Go-Jek is growing very rapidly and even the question is very tense that its shares will be listed on the Indonesian Stock Exchange. To make it will be more broadly in terms of obtaining investor capital.
The gojek call center also makes it easier for users to enjoy and complain to the company when they get a problem that suddenly strikes them. Indeed, there are many problems that afflict users and users of Go-Jek services, but so far these problems have been adequately overcome by the company.
So that the wider community, as users of this program, is increasingly trusted and fully trusted by this company. Although now there are many companies that are trying to shake off the position of Go-Jek as one of the leading and best-selling companies in the field, it still seems that this has no effect. The proof is that to this day its popularity still remains at the top.
Gojek call centers are sometimes the busiest part due to the many field problems faced by customers and drivers themselves. So that the shifts in this department are always active and fulfilling. Tidak khayal the staff of this call center department must always be focused and responsive when there are call center calls, especially from customers and users of this application.
The beginning of the Gojek airborne paratrooper
Go-jek is currently a trend for the wider community on various fronts. All digital makes it even more enjoyable for the public. In fact, the beginning of the founding of this company was the result of the founder’s anxiety, seeing that the phenomenon of basic motorcycle taxis, long-awaiting passengers.
Instead of spending too long waiting for passengers every day, using the service operating in the Gojek call center, the founder of this company finally decided to create a business entity called Go-Jek. It initially consisted of only 20 drivers in 2010. Along with the development of time in a very short period of 4 years, it has progressed.
This advancement is because founder Nadiem Makarim had a very clever breakthrough in 2014 with the innovations of the Android-based app. So with this app, its users easily order motorcycle taxis to deliver them to certain destinations. This was the beginning of the explosion of the name Go-Jek.
Then the services of the Gojek call center are also becoming more and more capable as an integrated complaint center. Whatever problems users of the applications face, the company quickly responds to them. This was given to Go-Jek to predict the bad things that would happen to its customers. There are two customers, drivers and users of delivery services.
Gojek business development , which you need to know
Although the beginning of its establishment in Indonesia, this did not make him simply want to take his big name in the country. The owner also monitors the market share in Southeast Asia. There are three more ASEAN countries in which Go-Jek participates. Because this is done in such a way as to make it easier for the wider community to get transport to the changing places.
The first ASEAN country outside of Indonesia is Vietnam. But in Vietnam, the name is not “Go-Jek”, but “Go-Viet”. It also corresponds to the name of the Country. This Go-Viet finally managed to stand up and start providing its services in 2018. Despite the pros and cons, the company’s development in Vietnam is very fast , and the call center is also improving.
Then in the same year , Go-Jek also expanded his business to Thailand under the name GET. In Thailand, which is very crowded with residents, especially for tourist activities, the GET is growing very rapidly. On the other hand, it can also provide jobs for the wider community, so that this is one of the solutions to reduce unemployment.
The Gojek call center was again busy with its duties when Go-Jek managed to reach Singapore. It was recorded that in 2019 they were successfully operating throughout Singapore. With a very good market share, so the business of this company is more advanced and can generate extraordinary profits. So that investors are more enthusiastic about investing.
Investment investors in Gojek
With the onset of its appearance, which received pros and cons, finally this company managed to attract the attention of other companies and large parties in order to be willing to invest in it. From 2015 to the present, it can be seen that there are many parties from individuals and large companies willing to invest in Gojek.
The first is NSI Ventures and Sequola Capital, as well as DST Global in 2015, which introduced its capital into Gojek. So when this call center-based program was still in its infancy in 2014 , these companies hit the gas as hard as possible to invest in this company and make a profit.
After that, many other companies envied andforced himto lose investment in the form of his capital to Gojek. Companies such as KKR, Warburg Pincus, Capital Group and more recently Farallon Capital both invested in Gojek in 2016. They see very well the potential of this company in the future.
The last thing that makes Gojek Call Center employees and all internal parties enthusiastically providing the best services is the injection of large investments by Google, Astra International and Djarum in 2018, even facebook and PayPal as well as tidak want to lose by investing in this company.
Benefits of using the Gojek program
A good system is one of the things that makes users of this app feel safe if something unwanted happens. Since its availability for 24 hours non-stop, its users do not feel worried at all. When they encounter a problem or problem at midnight, the service is still active.
Because the Gojek call center service makes it a dream for people or the wider community, especially the connecting ones. Due to the easy ordering of various things, we do not need to come to the place directly to buy something. Just order through the gadget, then everything will be available in front of you.
Not to mention whether there are attractive promotions associated with some discounts. This allows its users to reduce costs. Such as free shipping and discounts on meals. The proposal was made because it is one of the marketing strategies for browsing competitors in the digital world. It is legal to do this in order to attract the attention of users.
The world is becoming more and more advanced, so people also prefer things that smell practically, but do not cost money and excess energy. Use existing apps wisely without harming any country. The Gojek call center is always located next to you when you get into trouble at any time.