Goyek Call Center becomes the solution and the key to its great success
Goyek’s Call Center has a role to play in terms of the rapid progress of one of the emerging companies in this digitally filled era. An era that is increasingly advanced and evolving is leading to the modernity and sophistication of all technologies in the world, as one of the factors that many start-up companies can grow rapidly.
Armed with a facility for consumers and the wider community in terms of transportation providers or delivery services, Go-Jek is growing very quickly and it is even a matter of very fast that its shares will be listed on the Indonesian Stock Exchange. This will be broader in terms of obtaining capital by investors.
With goyek call center, it also makes it easier for its users to enjoy and file complaints with the company when they get a problem that suddenly befalls them. There are indeed many problems that are difficult for consumers and users of Go-Jek services, but so far these problems have been able to be well overcome by the company.
In order for the wider community as users of this application to increasingly trust and invest in this company. Although there are now many new companies trying to shake up Go-Echo’s position as one of the leading and best-selling companies in this field, it still seems to have no effect. So far, its popularity is still at its peak.
Goyek Call centers are sometimes the busiest part because of the many problems in the field encountered by customers and drivers themselves. Therefore, the shift in this section must always be active and fulfilled. Employees in this call center department must always be focused and responsible when there are call center calls, especially from clients and users of this application.
The beginning of goyek in the air
Go-jek is currently a trend for the wider community on various fronts. Everything is digital, which makes it more pleasing to the public eye. In fact, the beginning of the company’s founding was due to the founder’s anxiety when he saw the phenomenon of base motorcycle taxis mowing for passengers waiting for a long time.
Instead of waiting too long for passengers every day through goex’s call center-based service, the company’s founder finally decided to create a business entity called Go-Jek. Initially, it consisted of only 20 drivers in 2010. Along with the development of time, in a very short period of 4 years, he has progressed.
This progress comes because founder Nadia Mmakarim made a very smart breakthrough in 2014 with android-based app innovations. So with the app, users easily order motorcycle taxis to deliver them to specific destinations. That was the beginning of the go-jek explosion.
Then Goyek’s call center service is increasingly capable of being an integrated center of appeal. All the problems of the user application are quickly responded to by the company. This is given to Go-Echo to anticipate the bad things that happen to his customers. There are two clients, drivers and users of delivery services.
Goyek’s business expansion you need to know
Although it was founded in Indonesia, it didn’t just make him want to make his big name in the country. The owner also monitors market share in Southeast Asia. There are three additional ASEAN countries in which go-Jek participates. Because it’s done so that it’s easier for the wider community to get transportation to change places.
The first ASEAN country outside Of Indonesia is Vietnam. But in Vietnam, it’s not called Go-Jek, it’s Go-Viet. That’s okay with the name of the country. Go-Viet finally managed to get up and launch its services in 2018. Despite the pros and cons, the company’s development in Vietnam is very fast and goyek’s call center is also getting better.
Then in the same year Go-Jek also expanded its business to Thailand under the name GET. In Thailand, which is very densely populated, especially for tourist activities, GET is growing very quickly. On the other hand, it is able to provide jobs for the wider community, so it is one of the solutions to reduce unemployment.
Goyek’s Call Center was again occupied with its duties when Go-Jek managed to reach Singapore. In 2019, it was recorded to have successfully operated across Singapore. With a very good market share there, making the business of this company more advanced and able to make exceptional profits. To make investors more enthusiastic about investing.
Investment growers in Gojek
After the beginning of its appearance, which reaped advantages and disadvantages, finally this company managed to attract the attention of other companies and big parties to be ready to invest. Since 2015, it has been seen that there are many parties of individuals and large companies that want to invest in Gojeka.
The first are NSI Ventures and Sequola Capital as well as DST Global 2015 which injected their capital into Gojek. So, when it was only in 2014 that it flourished in connection with this goyek call center-based app , these companies hit gas as quickly as possible to invest in the company in order to profit.
After that, many other companies were jealous and forced him not to want to lose his investment in Goyek. These companies such as KKR, Warburg Pincus, Capital Group and most recently Farallon Capital 2016. They see very well the potential of this company in the future.
The last thing that makes goyek call center employees and all internal parties enthusiastic about providing the best service is the injection of large investments from Google, Astra International and Djarum in 2018. Even Facebook PayPal also do not wanttobe surpassed by investing in this company.
Advantages of using the Goyek app
A good system is one of the things that makes users of this app feel safe if something rude happens. Because its 24-hour availability makes its users not feel worried at all. Even whenthey experience a problem or problem at midnight, the service is still active.
Because Goyek’s call center services make it a dream of people or the wider community, especially lay people. The ease of ordering various things makes us not have to come to the place directly to buy something. Simply order through the gadget, then everything will be available in front of you.
Not to mention if there are attractive promotions regarding some discounts. It allows users to reduce their costs. Such as free shipping and reduced food prices. The offer was made because it is one of the marketing strategies in competition management in the digital world. It is legitimate to do this in order to attract the attention of consumers.
The world is increasingly advanced, because of which people also prefer things that smell practically but do not cost money and excess energy. Use existing apps wisely without causing harm to any party. Goyek’s call center is always there for you when you get into trouble at any moment.