How to use J&T call center services easily
Many do not know how to use GT call center services. Although customer service can be accessed for 24 hours without stopping, it can even be said that it is recommended to travel and on holiday it is also still operating so not only serves 24 hours a day but also operates without holidays.
GT doesn’t really know that holidays even public holidays and weekends are still operating normally. So for those of you who have an online business, it seems that it can be best so that the goods you buy and sell can reach consumers easily even if deals are made on holiday.
JT itself is a multinational company that works in the travel sector , although its headquarters are located in Jakarta, the company’s name has sorting warehouses in Samarang and Surabaya as the youngest travel service in Indonesia, JT always strives for maximum service for the satisfaction of its customers.
So we have you questions, suggestions or feedback can be transmitted through customer service or J&T call centers. For those of you who are still confused about contacting customer service through the media, you are appropriate in the article because we review it in detail .
Via JT’s official travel hotline
Even at first this service can be accessed for free.
- Phone number listed at 021-8066-1888
- After dialing the phone number, you will be connected to the operator
- You can press likes that match your needs
This is a highly recommended service because it is quite effective where customers can communicate both ways until a solution can be found. So if you experience location problems regarding delivery or receipt of goods, you can directly contact customer service on the hotline.
This J&T call center also has no holidays, so you can contact us whenever you need it.
Send email at travel email address
In fact, there are many other ways that can be used to contact J&T in addition to hotline services where you have to pay because the hotline is not free. One of them sends an email so that you can transfer through writing about criticism suggestions or complaints.
GT will also respond well to incoming emails so that you can send complaints, feedback or suggestions via jntcare@jet.co.id email address if you really choose to contact customer service via an email address, then pay attention to writing criticism of the suggestions or complaints that you send.
Don’t forget to fill in the email thread with hotspots that you transfer, then you weld it in detail in the body of the email. if there is a problem or complaint, you should use the list system, as it will later make it easier for the J&T call center to handle the complaint .
Instead of writing according to the clause, you should write it as a list so that the principle of complaint is clearly conveyed. If you have long wind, there is usually an incorrect connection so you have to repeat what you want to convey and of course it takes time and obstacles not to be resolved quickly .
Contact GT social media accounts
In increasingly complicated times, there seems to be no need to make mistakes if you want to contact customer service even a large company. In addition, all information can be easily obtained where you just need to surf the search engine or browser using internet media.
Nowadays almost all major companies have their own social media accounts to introduce their products to the public. You just have to follow the social media account if you are complaining or experiencing problems so that they can be easily transferred in an easier way.
Likewise with JT, when you want to call J& T Call Center but you’re limited because you have to spend a budget where the rate is set to the provider that’s used to call the phone number, you can get a direct message or dm through J&T’s social media accounts .
Especially now that many people prefer more data packets than packages for calls, so you can also contact the admin via their social media. There are a lot of social media accounts today as well, so look for more active social media accounts so they can connect easily.
For this trip, you can contact via Facebook account: JT Express Indonesia, Instagram: @jntexpressid, Twitter: @jntexpressid, WeChat: @JTExpressID and Line: @jtexpressid. You are advised to contact via your Instagram account as it is more online or active.
So not only through the phone line service, you can visit the J&T call center in ways ranging from sending emails or direct messaging to J&T social media accounts .
Via WhatsApp GT number
If the above methods are still very difficult, for example, your train is not active on social media or does not have an email address, there is another way that can be a last resort, namely contacting the manager or customer service on WhatsApp is an application that is most used to communicating.
Compared to other applications, even WhatsApp can be said as an alternative to SMS, so you can call the J&T call center to WhatsApp number +62811-8466-188 you will be connected to customer service to chat both ways so that it is the hotline where you can also find solutions related to complaints provided .
Customer service also serves wholeheartedly so that there is a quick and responsive response to suggestions, criticisms or complaints provided by customers. So there is no need to worry because various obstacles can be properly overcome and delivery or receiving packages can run smoothly normally.
The most important thing is when sending a package, make sure it contains the correct and complete URL along with the zip code. Make sure to also send neatly wrapped items, so that the goods are easily damaged in a way because usually complaints in J&T call center are more than online shopping lovers.
Of the many complaints, many customers claimed that the package had not yet arrived and then did not enter the wrong address or name and home number which resulted in the goods at their destination. Then incorrect packaging also makes the goods in it easily damaged, serrated , broken and others.
Hints so that smooth delivery without problems becomes actually easy where you have to double check the delivery address and destination name, always if you send goods that are against damage, then a sticker warning. So that you and consumers also don’t have to contact the GT call center because the delivery runs smoothly.